LOCAL DELIVERY £2 - MINIMUM ORDER £20 / FREE FOR ORDERS £40 OR OVER

Deliveries/FAQ

Pre-orders for collection/delivery for the coming week will open on Monday. All orders must be placed and paid for via this web shop before 9am the day of collection/delivery.

Age Restrictions
By placing an order you confirm that you are at least 18 years old. Deliveries/collections must be accepted by someone 18 or older. If our couriers are in any doubt of the age of the recipient of an order they will request photographic ID. We reserve the right to cancel any orders where the recipient cannot be proved to be at least 18 years old.

Click & Collect

We will take every precaution we can to make click & collect from the pub as safe as possible. This will include mandatory spacing of 2m. Hand sanitiser and hand towels will be available.

When picking up we will need your order number and name. If there is a small queue, please only have only one person per household/party queuing.

All orders will be made up in advance to keep waiting and interaction time to a minimum.

Under no circumstances will anyone be allowed inside the pub, orders will be passed over a counter at the front door. After giving your order number, your order will be left on a table for you to pickup.

All goods must be pre-ordered and pre-paid for using this store prior to 9am the day of collection.

We miss you all and would love to see you all again in the pub, but please respect staff and other customers by maintaining social distancing at all times and minimising contact and time when collecting.

Local Delivery

To qualify for local delivery you must place a minimum £20 order and live in one of the following postcodes:

NE1-NE12 & NE28

We are offering free delivery for orders of £40 or above, anything below this will be subject to a £2 charge.

All deliveries will be zero contact to ensure both yours and our safety during the Covid-19 crisis.

Local deliveries will be mid afternoon Fridays (usually between 1 - 5pm)  - orders need to be received before 9am the day of delivery.

You will be contacted on the morning of your delivery to give you a time estimate.

FAQ's

Q: I live outside postcodes NE1 - NE12 & NE28 can you still do local delivery?

A: Before ordering please contact us via email: info@townmousealehouse.co.uk or via Facebook, Twitter or Instagram it may be possible to do a local delivery if their are other deliveries near your postcode on that day.

Q: Do you deliver beer via Royal mail/Courier nationally/internationally?

A: Not currently, merch can be sent via Royal Mail nationally and within Europe.

Q: I would like to add to my existing order, is this possible?

A: Yes it is, thanks! All additional orders must be placed through the web shop prior to the orders closing for your collection/delivery day. If any delivery charge for local delivery has been applied to either order and the total is over £40 the full delivery fee will be refunded, or you can put the order through as click and collect and we'll add it to your local delivery.

Q: Can I park outside the pub?

A: No, St Marys Place is a bus lane 7:00 - 19:00 monitored by a bus lane camera at the top of John Dobson St (you will get fined!) there are parking spaces available a short distance from the pub.

Any further questions? Please contact us via email: info@townmousealehouse.co.uk or via Facebook, Twitter or Instagram.